About

 

Introduction to Information Technology and My Career Path

I am...

Ashley Dammaschke, I live in Idaho with my boyfriend, four boys, and our dog Kaysha and Aurora. My hobbies are drawing, watching movies, hanging out with kids, and doing outdoor activities.

I currently work as a Tier 1 Help Desk Representative for ECS Federal contractor with the Federal Bureau of Investigation I worked with ECS for about 2 years, and previous to that I worked as A Legal Administrative Specialist for Amentum a contractor also with the Federal Bureau of Investigations. I completed my Certificate in Information Technology Security and Administration at My ComputerCareer.

My background, Experience, and Insight in Information Technology

Working as a Tier 1 Help Desk Representative at ECS Federal, I provide technical support and assist users with troubleshooting hardware, software, and network-related issues. In this role, I developed a strong problem-solving skill, learned how to communicate technical concepts clearly to non-technical users, and gained firsthand experience with ticketing systems, system diagnostics, and cybersecurity best practices. I also completed my Certificate in Information Technology Security and Administration, which strengthened my foundational knowledge in networking, system security, and risk management. My experience has shown me how critical security, documentation, and attention to detail are in maintaining secure and reliable IT environments.

Career Aspirations and Goals for this Course of Study 

I am currently enrolled in the UAGC Bachelor’s Degree program in Cyber and Data Security Technology because I want to advance my career beyond entry-level support and move into a cybersecurity-focused role. My long-term goal is to work in cyber defense, threat analysis, or security operations where I can actively protect systems and data from cyber threats. Through this course of study, I hope to deepen my technical knowledge, strengthen my analytical thinking, and gain practical skills in cybersecurity frameworks, risk assessment, and incident response. I want to build the expertise and confidence necessary to transition into more advanced roles within the cybersecurity field.

This blog will document what I learn throughout this course and future courses. It will serve as a professional portfolio that demonstrates my growth in information technology and cybersecurity.